Terms of delivery, Pyhätunturi Oy

Customer service

Web store customer service: verkkokauppa@pyha.fi

SKI PASS

We follow the contract terms and conditions for ski resort services agreed upon by the Finnish Ski Area Association and the consumer ombudsman, which can be found here.

If you have purchased a Season Ski Pass, the pass needs to be personally collected. In Ruka the pass can be collected from Ruka Ski Resort's offices Piste Rental Shop, Valley Rental shop or Vuosselinportti Rental Shop. In Pyhä the pass can be collected from Lower Rental Shop.

Please note that the ski pass is personal and therefore is not to be handed over for another person to use. In case the ski pass is used by someone else than its valid holder, a penalty fee of 150€ will be charged.

RENTAL EQUIPMENT

1) Customer has to return the rental equipment to the same rental shop where he/she has collected the equipment.

2) Change or cancellation of equipment: If customer has already rented the equipment, we make changes or cancellations to the rental agreement only in force majeure events or in case of sickness. We apply the same terms and conditions to online rental as for in-shop rental. See terms here.

BUSINESS SEASON PASS

We follow the contract terms and conditions for ski resort services agreed upon by the Finnish ski area association and the consumer ombudsman, which can be found here.

People entitled to use the business card are the representatives and personnel of the company/community and the residents of the community’s holiday cottage or apartment. The business card will be delivered either by mail or it can be collected on location. In Ruka the pass can be collected from Ruka Ski Resort's offices Piste Rental Shop, Valley Rental shop or Vuosselinportti Rental Shop. In Pyhä the pass can be collected from Lower Rental Shop.

Inquiries concerning business cards: +358 10 382 5223, myynti@pyha.fi.

SKI SCHOOL SERVICES

We follow the contract terms and conditions for ski school services agreed upon by the Finnish Ski Area Association and the consumer ombudsman, which can be found here.

PAYTRAIL PAYMENTS

Paytrail stores IP-address, payment method and payment time & date during the payment process. Read more > 

 Payment methods in webstore

In Pyhä Ski Resort's online store we accept: 

  • Credit or Debit card payments (Visa, Mastercard, ApplePay, GooglePay)
  • Online banking payments (via Paytrail)
  • MobilePay payments (Note! currently not in use for technical reasons)

Online payment methods are managed by Rentle Payments and payment methods are constantly increased and developed.